Scaling Success: Lessons for Small Nonprofits from the Top 20 Large Monthly Giving Programs
Reading time: 15 min
Making a difference in the world often starts small. Small nonprofits can learn a lot from large monthly giving programs. Big organizations have the power to make significant changes, but they didn’t get there overnight. They’ve learned valuable lessons along the way, and they offer a wealth of inspiration for small nonprofits ready to grow.
In this guide, we’ll highlight the top 20 large monthly giving programs. These programs can provide inspiration and practical guidance for small nonprofits looking to start or expand their own recurring donation initiatives. From creative marketing strategies to smart donor communications, these leading programs have plenty to teach us about the art of monthly giving.
Can small nonprofits find success with monthly giving? Absolutely! By analyzing the strategies of successful large-scale programs, smaller organizations can adapt and implement these tactics to fit their unique needs and resources. Let’s dive into these case studies and start finding ways to supercharge your nonprofit’s monthly giving program.
Large monthly giving programs for inspiration
For small nonprofits looking to establish or enhance their monthly giving programs, finding inspiration from successful large organizations can be invaluable. In this section, we will explore 20 large monthly giving programs that can serve as a source of motivation and ideas. In each example below I’ll spotlight one idea or tactic your nonprofit can use to help you enroll more monthly givers.
1. UNICEF USA
UNICEF USA is the United States counterpart of UNICEF, a global organization that works to protect and improve the lives of children. As a leading humanitarian organization, UNICEF USA focuses on providing health care, nutrition, education, and emergency relief to children in over 190 countries and territories. Through fundraising, advocacy, and public outreach, UNICEF USA aims to mobilize support and resources to address the most pressing issues affecting children worldwide.
UNICEF USA’s monthly giving program, called the “Global Guardians,” allows donors to make a monthly contribution that goes towards providing lifesaving supplies to children in need around the world.
Create a dedicated landing page
If you’re looking to boost your monthly giving program, creating a dedicated landing page can help you drive better results. A well-designed landing page can effectively engage your audience, convey the benefits of joining your monthly giving program, and ultimately increase conversions.
UNICEF USA has created a special page on its website to promote its monthly giving program. You can find this page by navigating through a “ways to give” page the organization provides, another smart website element. Having a dedicated page to promote your program highlights the importance of this type of gift to your organization and increases the chances it will be chosen. It can also help you outline all the aspects of the program and why a donor should enroll.
A monthly giving landing page should include the following elements:
- A compelling headline
- The impacts of gifts made on your community
- The benefits of joining
- Social proof demonstrating others have joined the program
- A simple call-to-action button that leads the donor to give monthly
2. American Red Cross
The American Red Cross is a well-known organization that provides humanitarian aid and support to people in need. They offer various services such as disaster response, blood donation, health, and safety training, and support to military families. The organization plays a crucial role in responding to emergencies and providing relief to individuals affected by natural disasters, such as hurricanes, floods, and wildfires.
Supporters of the American Red Cross can become a “Red Cross Champion” if they contribute on a monthly basis.
Answer frequently asked questions (FAQ)
Including a FAQ for your monthly giving program is essential. It provides clear and concise answers to common questions about the program, allowing potential donors to quickly find the information they need. This saves time for both the donors and your organization, leading to a smoother donation process.
The American Red Cross answers its most common recurring donor questions on its website. This includes when cards are charged, who to contact if donors have questions or need assistance, and what documents donors will have for tax purposes. An FAQ like this could be displayed at the bottom of your dedicated monthly giving landing page and could also be used to answer questions about corporate matching, payment methods that can be used to make a monthly gift, or how gifts will be used.
By addressing common concerns upfront, a well-structured FAQ instills trust and confidence in potential donors, increasing the likelihood of their participation and support.
3. World Wildlife Fund
The World Wildlife Fund (WWF) is a global organization dedicated to protecting the environment and conserving nature. Founded in 1961, WWF works tirelessly to safeguard the planet’s most vulnerable species and ecosystems. Through a combination of science-based research, field projects, and advocacy efforts, WWF strives to address pressing environmental challenges such as climate change, deforestation, and wildlife trafficking.
The World Wildlife Fund’s monthly giving program, “WWF Heroes,” allows donors to help protect endangered animals by making a monthly contribution towards their conservation efforts. When you join at $85/month or greater you can become a “Partner in Conservation“.
Offer incentives for joining
By providing incentives, such as exclusive content or special recognition, you enhance the value proposition for potential donors, encouraging them to make a recurring commitment. Incentives serve as a powerful motivator, fostering a sense of appreciation and loyalty among donors. Moreover, they can attract new supporters who may be enticed by the added value they receive for their ongoing contributions.
WWF offers numerous benefits and incentives to enroll as a recurring giver. For monthly donors that give less than $85/month (WWF Heroes) WWF offers monthly donors:
- Quarterly World Wildlife magazine
- Annual WWF calendar
- Exclusive member updates via email that share how you are conserving nature
WWF offers more incentives to give at higher levels, incentives to join their Partners in Conservation group. These include:
- Personal staff liaisons
- Invitations to conservation webinars, calls, and events
- Insider newsletters
- Special recognition
You may be thinking that your small nonprofit may not be able to offer benefits to joining. You don’t have to deliver expensive physical goods as a reward to your monthly givers. Think of things that cost you little money like a special email newsletter or a once-a-quarter Zoom call with your recurring supporters. It doesn’t have to be expensive but should be exclusive. A school foundation we worked with decided to allow monthly givers to sit up front at every school performance for example.
4. Doctors Without Borders
Doctors Without Borders, also known as Médecins Sans Frontières (MSF), is a renowned international humanitarian organization that provides medical assistance and aid to people in need, regardless of their race, religion, or political affiliations. With a primary focus on providing emergency medical care in areas affected by conflict, natural disasters, and epidemics, Doctors Without Borders has been instrumental in saving countless lives and alleviating suffering around the world
Doctors Without Borders ask its donors to become “Field Partners” by giving monthly, a regular donation that allows the organization to better prepare for any future emergencies or crises they may face.
Demonstrate the impact of a monthly gift
To effectively drive monthly donations, it is crucial to clearly communicate the impact of the gift. By conveying the direct and tangible outcomes that result from these contributions, potential donors can better understand the significance of their support. Demonstrating how their monthly donations directly contribute to positive change will not only motivate individuals to give but also strengthen their commitment to sustaining their ongoing support.
Doctors Without Borders aligns various levels of a recurring gift with the impact it can make on the communities they serve.
- $15/month can purchase treatment for 17 children suffering from malaria.
- $30/month can purchase a month of lifesaving therapeutic food to treat a severely malnourished child.
- $50/month can purchase a month of clean water for 40 refugee families.
- $100/month can purchase medication to prevent and treat life-threatening hemorrhages in 187 mothers.
I love the use of the word “can” in these examples. Doctors Without Borders is not communicating that they will use the gifts specifically for these purposes. They are simply demonstrating how the donor “can” make a difference. Unsure of what specific examples you can provide to a potential monthly donor? Then just communicate generally about how a gift will be used and what impact the donor can make on your community.
5. Habitat for Humanity
Habitat for Humanity is an international nonprofit organization that focuses on addressing the global housing crisis. Their mission is to provide decent and affordable housing to those in need. Through their innovative approach, they work alongside volunteers, partner families, and communities to build and repair homes.
Habitat for Humanity’s monthly giving program, “Hope Builders,” allows donors to support the organization’s mission to provide affordable housing to families in need through a monthly donation.
Create a sense of community
By fostering a strong bond among supporters, the likelihood of sustained financial contributions increases substantially.
Habitat for Humanity uses great copywriting to emphasize the community aspect of its monthly giving program. They ask donors to “join our most committed group of Habitat supporters”. They say “Habitat HopeBuilders are a special group of our most valued partners..”. They are letting potential recurring donors they can join with others that feel as they do and others that wish to be the best partner Habitat can have.
Use this type of language in your monthly giving asks. Then follow through on actually building your community through regular communication, such as newsletters and social media updates, that highlight the impact of donations and showcase the collective efforts of the community.
Additionally, hosting virtual or in-person events where supporters can connect and share their experiences further strengthens the sense of belonging. By emphasizing the shared goals and values of the community, individuals are more likely to feel compelled to contribute regularly, resulting in a steady stream of monthly donations.
6. Smile Train
Smile Train is a non-profit organization that provides free cleft lip and palate surgeries to children in need. It is dedicated to helping children around the world who are born with this condition, which affects their ability to eat, speak, and lead normal lives
Their monthly giving program allows donors to contribute a fixed amount each month, ensuring a steady stream of funds for their vital work. These donors become “Frequent Smilers“.
Name your monthly giving program
Naming and branding your monthly giving program creates a distinct and memorable identity for your initiative, making it easier for supporters to recognize and remember. A strong name and brand can also convey the purpose and impact of your program, attracting potential donors who align with your cause.
All of the nonprofits in this guide have named their program but my favorite is what recurring donors of the Smile Train program are called, Frequent Smilers. It is clever and perfectly aligns with the outcome of their mission. The goal of the organization is to produce smiles. Monthly donors know by joining the Frequency Smiler Club they will be producing smiles on children every month.
If your organization has not been able to think of a good name for your monthly giving program, check out this list. You always ask donors to “Become a Sustainer”, something simple that signifies they will be providing ongoing support.
7. American Heart Association
The American Heart Association (AHA) is a prominent organization dedicated to promoting cardiovascular health and reducing the impact of heart disease and stroke in the United States. The AHA focuses on raising public awareness, providing educational resources, and funding research to advance the field of cardiovascular medicine.
By choosing to give monthly, supporters can have a lasting impact on the fight against heart disease and stroke.
Use compelling stories
Facts and statistics alone do not attract donors. It is the people, places, and things you help and their stories that truly capture their attention. Specifically, it is the story of one individual at a particular moment that resonates with them. When we present the larger issues or problems that our nonprofits are working to solve, we can overwhelm our donors. However, if we break down those problems and personalize them by focusing on a person, an individual issue, or a specific story, and highlighting the impact that one donor can make, then our audience will feel that their individual contribution truly matters.
The American Heart Association does a great job of storytelling by sharing stories of heart attack survivors. A story like Gail’s puts a personal face on the important work of the AHA. Potential donors get an opportunity to put themselves or their loved ones in Gail’s shoes. The call to action from the AHA to “Help families like Gail’s” then asks donors to support the nonprofit’s efforts to create future life-saving stories.
Sharing stories of the individuals or communities impacted by your organization’s work brings authenticity and relevance to your mission. Can you think of a story of one to share with your potential donors?
8. The Nature Conservancy
Established in 1951, The Nature Conservancy has been dedicated to protecting and preserving the Earth’s most critical natural resources. With a vast network of scientists, volunteers, and partners, the organization strives to tackle pressing environmental challenges.
The Nature Conservancy’s monthly giving program invites a person that believes in a greener planet to become a “Conservation Champion” and make an ongoing impact on the world.
Highlight the convenience of a monthly gift for the donor
Highlighting the convenience of a monthly gift serves as a powerful motivator for donors to contribute on a monthly basis. By opting for a recurring donation, supporters can effortlessly contribute to their favorite cause without the need for frequent reminders or manual transactions. This hassle-free approach allows donors to have a consistent impact and helps organizations plan for the future more effectively. It is important your nonprofit spotlight how easy it is to support you monthly.
I love how direct the Nature Conservancy is on its monthly giving page when talking about the convenience of a monthly donation. They indicate a monthly gift is “The Most Effective Way to Give” because the gifts are easy, flexible, and efficient. This tells donors no effort is required to give, they can make changes anytime they need to, and giving in an automatic fashion saves the organization money.
Your nonprofit might also add how easy, financially, it is to get started by suggesting a small starter gift level that has a low barrier to entry.
9. St. Jude Children’s Research Hospital
St. Jude Children’s Research Hospital is a famous medical facility located in Memphis, Tennessee. It is dedicated to treating and curing catastrophic diseases in children, primarily cancer. Established in 1962 by the late entertainer Danny Thomas, St. Jude has become a beacon of hope for families facing the devastating impact of childhood illnesses.
St. Jude Children’s Research Hospital’s monthly giving program, “Partners in Hope,” allows donors to provide ongoing support for children battling cancer and other life-threatening diseases.
Make it easy to enroll
Simple, easy donation pages generate more donations. When the donation process is straightforward and user-friendly, it encourages potential donors to contribute. By eliminating unnecessary steps and complicated forms, donors are more likely to follow through with their intention to give. Plus, when the donation form emphasizes a monthly donation, that intention to give turns into recurring support for the cause.
St. Jude Research Hospital has a donation page that is easy to use, compelling in its message and imagery, and puts monthly giving in the spotlight. Monthly is the default option for St. Jude donors with a low barrier suggestion of $25 per month. St Jude makes it easy to enroll as a monthly giver with a simple form that encourages a recurring, automatic gift.
How does your donation page stack up? Check it against our 12 recommendations.
10. Save the Children
Save the Children strives to break the cycle of poverty and give children the best chance for a brighter future. Through their programs and initiatives, Save the Children has positively impacted the lives of millions of children, making them a leading force in the fight for children’s rights globally.
Donors that contribute monthly to Save the Children join “Team Tomorrow“, a community of passionate supporters working to better the lives of children around the world.
Harness the power of video
Video can be an effective tool to drive monthly donations. Video content has the ability to capture and hold the attention of viewers, making it more likely that they will engage with the message being conveyed. This type of content has the power to evoke emotions and create a stronger connection between the viewer and the cause, thereby increasing the likelihood of them taking action and making a monthly donation.
Videos provide a visual and auditory experience that can effectively communicate the impact of the donations and how they contribute to the cause. By utilizing the persuasive power of video, organizations can effectively encourage and inspire individuals to make regular monthly donations.
In the video above, Save the Children does a wonderful job of defining why a monthly gift is needed, how they are making an impact with their work, and how a monthly gift will make a bigger difference to those they support.
Does your video have to be as polished as the one from Save the Children? Absolutely not. Not everyone has the means to hire professional videographers with fancy equipment. However, in this era of smartphones, you are fortunate. With a few useful tips, you can still create high-quality, heartfelt videos on your own. See our guide on how to create a great nonprofit video (on a budget).
11. SOS Children’s Villages
SOS Children’s Villages is a non-profit organization dedicated to providing a loving home and a stable family environment for orphaned and abandoned children around the world. With over 70 years of experience, SOS Children’s Villages has established a network of Villages in over 130 countries, where trained caregivers ensure that each child receives the care and support they need to thrive.
Their monthly giving program, “SOS Village Sponsors,” allows donors to contribute a set amount each month to support a specific child in need.
Make monthly giving a primary fundraising focus
By prioritizing recurring donors, you can reduce the amount of time spent pursuing new donors and establish a more stable and trustworthy source of funding for your nonprofit organization.
There are two primary call-to-action items on the SOS Children’s Villages website: Donate and Sponsor. The Donate option takes you to a donation page where a monthly gift is the recommended gift option. The Sponsor choice gives a donor the ability to enroll as a child sponsor at $35 per month. At every turn, SOS Children’s Villages pushes potential donors toward making a monthly gift.
The child sponsorship program is a perfect fit for monthly giving. By offering a personal connection between donors and the children they sponsor, SOS Children’s Villages has created a strong sense of community and long-term commitment among its supporters.
How can you emphasize monthly donations at your nonprofit?
12. International Rescue Committee
The International Rescue Committee (IRC) is a nonprofit organization that provides aid and assistance to individuals and communities affected by conflict or disaster. Through programs that focus on health, education, economic empowerment, and protection, the IRC aims to address the immediate needs of those affected, while also promoting long-term stability and resilience.
A monthly donation to IRC offers essential help throughout the entire year, delivering consistent and reliable support to families in need.
Define what sets your organization apart
To attract donations, it is essential for a nonprofit to clearly define what makes it different. Highlighting unique qualities is crucial in standing out from the many other organizations a donor can support. By effectively communicating its distinct mission, impact, and approach, a nonprofit can inspire potential donors to contribute to its cause.
The International Rescue Committee uses part of its monthly giving landing page to stress “what sets the IRC apart as an organization”. They define who they are by making four value statements.
- We go where needed
- We always put people first
- We build community
- We adapt our programs
Think of these as promises they are making to a monthly donor. These are the qualities that make their organization successful in their work. This builds trust and credibility with donors. A good way to present this type of content and make it even more effective is to have existing donors or past program participants state what sets you apart. Be sure to include this on your monthly giving landing page.
13. Boys & Girls Clubs of America
With a network of over 4,600 clubs across the United States, the Boys & Girls Clubs of America offers a wide range of programs and activities that aim to enhance the lives of children and teenagers. Through their comprehensive approach, the Boys & Girls Clubs of America focuses on promoting academic success, healthy lifestyles, and positive character development.
The monthly giving program of the Boys & Girls Clubs of America, known as the Great Futures Club, enables donors to contribute to the organization’s mission of creating a secure and encouraging space for children to develop and thrive.
Offer multiple donation levels
By providing different giving levels, potential recurring donors are more likely to find a level that aligns with their budget and values, increasing the likelihood of their continued support. Offering different levels also allows for a sense of inclusivity, as donors can choose a level that they feel comfortable with.
And as I’ve discussed before, multiple donation levels also provide an opportunity to showcase the impact of each level, highlighting the tangible difference that their contribution can make. This not only motivates potential donors but also helps to build trust and assurance that their contribution will make a meaningful impact.
The Boys & Girls Clubs of America offers multiple giving suggestions for a monthly gift on its website. These range from $20 to $250 per month and are associated with an impact the donor can make at each level. This is a very reasonable range for a monthly gift ask. On 4aGoodCause, our suggested monthly gift array is $10, $25, $35, $50, and $100. Our average monthly gift is $63 per month.
14. Oxfam International
Oxfam International is a global organization dedicated to tackling poverty and inequality. Established in 1942, Oxfam works in over 90 countries to provide support and resources to those in need. Their mission is to create lasting solutions by addressing the root causes of poverty, advocating for social justice, and promoting sustainable development.
The Oxfam Partners program consists of generous individuals who donate on a monthly basis. These individuals firmly believe that the struggle to eliminate inequality, poverty, and injustice will not be resolved instantaneously.
Provide regular updates
Regular communication is crucial for retaining monthly donors. By consistently providing donors with timely and relevant information, organizations can keep donors engaged and committed to their cause. These updates can include progress reports, success stories, and upcoming events or initiatives. Regular communication helps donors feel connected and informed about the impact of their contributions, reinforcing their decision to continue supporting the organization.
Oxfam International promises to keep monthly donors posted on their work by sending quarterly Impact updates and their OXFAMCloseup magazine. In addition to email updates donors receive, these quarterly publications are in-depth explorations of the issues Oxfam is working on and the impact their donors are having.
Small nonprofits don’t typically have the budget to send splashy print updates to donors but donor retention is certainly a good place to invest. New donor acquisition can cost 50-100% more than donor retention. Evaluate how often you communicate with monthly donors, what you communicate, and the methods of contact. Your donors are looking for monthly or quarterly updates that show them their donations are well spent.
15. Charity Water
Charity Water is a nonprofit that focuses on providing clean and safe drinking water to people in developing countries. Their mission is to bring sustainable solutions to communities that lack access to clean water, thus improving their health, education, and overall quality of life.
Donors that join The Spring, Charity Water’s monthly giving community, help bring clean water to families around the world each and every month.
Welcome new monthly givers with simple and sincere gratitude
Never underestimate the power of gratitude and appreciation. Show your monthly donors that you value their support by expressing your gratitude sincerely and often. Consider sending personalized thank-you notes, organizing donor appreciation events, or even featuring them in your organization’s publications. Make them feel like an integral part of your mission.
This is exactly the type of welcome employed by Charity Water for its monthly donors. When I enrolled as a monthly donor I received a welcome email from their founder, Scott Harrison. This email was sent in addition to my donation receipt. It included a short thank you video showing appreciation for my gift and letting me know what to expect as a monthly giver. They have followed this welcome with regular email updates on the work they do on my behalf. These updates always thank me for my recurring gift. That solidifies my support.
How are you saying thank you to your monthly donors? Here are a few creative ways to say thanks.
16. The Michael J. Fox Foundation
Established by actor Michael J. Fox, who himself has been living with the condition, the Michael J. Fox Foundation focuses on funding innovative research initiatives and advocating for improved treatments and therapies for Parkinson’s disease. With a mission to accelerate the development of a cure, the Michael J. Fox Foundation plays a crucial role in advancing scientific knowledge and providing support to those affected by Parkinson’s disease.
The Pipeline, the Michael J. Fox Foundation monthly giving program, is a valuable initiative that allows individuals to make regular contributions to support the Michael J. Fox Foundation’s mission of finding a cure for Parkinson’s disease.
Host exclusive events
Host exclusive events for your recurring donors to show appreciation and strengthen their commitment. By organizing these special gatherings, you can foster a sense of exclusivity and make your supporters feel valued. Such events provide a platform for connecting with your donors on a personal level, allowing you to express gratitude for their ongoing contributions.
Nonprofit organizations can organize a variety of events to engage and appreciate their recurring donors. One such event is a donor appreciation luncheon, where donors are invited to a special gathering to express gratitude for their ongoing support. Additionally, nonprofits can host exclusive networking events, allowing recurring donors to connect with like-minded individuals and build meaningful relationships. Another option is to organize educational workshops or seminars, offering valuable insights and knowledge to recurring donors based on your work.
One of the perks of joining the Michael J. Fox Foundation monthly giving program is special invites to conversations with MJFF leadership and research staff. These meetings are an opportunity for staff to communicate with donors on the progress of their research to cure Parkinson’s disease and to thank donors for their support to conduct that research.
17. Heifer International
Heifer International aims to alleviate poverty and hunger by providing livestock and training to families in need across more than 20 countries. They believe that by giving families the tools and knowledge to become self-reliant, they can create sustainable change in their communities.
Donors that join their monthly giving community, Friends of Heifer, join a group of engaged and impactful advocates creating a real and noticeable impact globally.
Leverage social proof
By showcasing the support and involvement of others, organizations can inspire trust and encourage more individuals to contribute regularly. When potential donors see that others have already pledged their support, it creates a sense of validation and credibility. It reassures them that their contribution will make a difference and that the organization is worthy of their ongoing support. Utilizing social proof, such as displaying the number of recurring donors or sharing testimonials from satisfied supporters, can effectively persuade individuals to join in and become a part of the cause.
Heifer International uses social proof by showing potential donors how large a community they can join. On their website, they ask visitors to “Join our community of more than 100,000 supporters dedicated to Heifer’s work.” That is an impressive number and lends legitimacy and popularity to their program.
Just starting out and don’t have a lot of monthly donors? Don’t worry, in our next example, we’ll show a way you can leverage social proof with as little as one monthly giver.
18. Alex’s Lemonade Stand Foundation for Childhood Cancer
Founded in 2005, Alex’s Lemonade Stand Foundation for Childhood Cancer was inspired by a courageous young girl named Alex Scott, who started a lemonade stand to help other kids fighting cancer. Since its inception, the foundation has raised millions of dollars to support cutting-edge research projects, advocate for legislation to improve the lives of children with cancer and provide financial assistance to families affected by childhood cancer.
The One Cup at a Time monthly giving program is a community of their supporters working to safer treatments and cures for all childhood cancers through their monthly contributions.
Highlight donor testimonials
Highlighting donor testimonials is a powerful strategy to encourage recurring donations. By showcasing real stories and experiences from satisfied donors, organizations can build trust and credibility with potential supporters. Donor testimonials provide social proof, demonstrating the positive impact of their contributions.
This approach appeals to the emotions of prospective donors, making them more likely to engage and contribute on a regular basis. Donors want to be like those already giving. By featuring these testimonials prominently on websites, emails, and social media platforms, organizations can effectively inspire others to contribute to their mission.
Alex’s Lemonade Stand Foundation for Childhood Cancer has a monthly donation landing page that prominently displays the testimonials of recurring donors. They applaud their members by stating, “Our members are making a difference, one cup at a time”. Under that headline three donor testimonials are shown to inspire new donors to join them in making a difference. I love the inclusion of donor photos. This lends credibility to the testimonial showing that this is a real person praising the nonprofit.
Ask your first monthly givers if they would be willing to share why they give. Then place those quotes on your website and other materials. That can become your first bit of social proof to inspire others to give.
19. American Society for the Prevention of Cruelty to Animals
The American Society for the Prevention of Cruelty to Animals (ASPCA) is a well-respected organization dedicated to the protection and welfare of animals in the United States. With a mission to rescue, rehabilitate, and find loving homes for animals in need, the ASPCA actively advocates for stronger animal protection laws and educates the public about responsible pet ownership.
A regular monthly gift is the easiest, most efficient way to fight cruelty and make a difference for animals all year long. Monthly givers to the ASPCA are called ASPCA Guardians.
Provide great customer service
Monthly giving customer service is a vital aspect of maintaining strong relationships with donors. By offering exceptional customer service to monthly givers, organizations can ensure that these valued supporters feel appreciated and stay giving for longer terms. Promptly addressing inquiries, resolving issues efficiently, and providing regular updates on the impact of their contributions are essential elements of effective monthly giving customer service.
Designate someone in your organization to be the point person for common monthly giving inquiries such as updating or canceling monthly giving subscriptions. Handling questions and issues keeps donors happy and their subscriptions going.
The ASPCA makes it very simple for donors to acquire help. They have a 1-800 number that donors can call with any question or update to their recurring giving. Many other nonprofits employ donor accounts that help donor service themselves for those that prefer that method.
Are you making it clear to monthly donors how to get help if they need it?
20. PAN Foundation
The PAN Foundation is a nonprofit organization that provides financial assistance to people with chronic or life-threatening illnesses. Their mission is to help individuals access the medications they need by covering out-of-pocket costs, such as co-pays and deductibles.
The foundation asks supporters to “Be a GEM” and help people in need afford their medication each and every month.
Creating a sense of urgency in a donation appeal is crucial to encourage immediate action. By highlighting the time-sensitive nature of the cause, potential donors are more likely to take immediate action. Emphasizing the impact of immediate contributions and the consequences of delaying donations can motivate individuals to act promptly.
The PAN Foundation donation page appeal states, “Treatment can’t wait when you have a serious health condition. But delaying or going without medical care because of cost is the reality for millions of Americans. Your monthly gifts offer people hope by assisting with their out-of-pocket costs.” This helps potential donors know that donations are not just needed, but needed now.
Are you creating urgency in your donation page appeals?
Apply these tips in your nonprofit
The top 20 large monthly giving programs can serve as a source of inspiration for small nonprofits. These programs demonstrate the potential for sustainable funding and the power of regular contributions. By studying their strategies and approaches, smaller organizations can gain valuable insights into how to engage and retain monthly donors effectively. Remember to focus on building relationships, communicating impact, and offering meaningful benefits to donors. With dedication and determination, small nonprofits can create their own successful monthly giving programs, ensuring a stable and consistent stream of support for their important causes.
Want more content on recurring monthly giving?
Once a month or so we send an email with our latest article on monthly giving and other topics. We never bug you; we just send you our latest piece of content. Subscribe now >